Factory Reconditioned tools are the best value we sell, and we want you to know exactly what you’re getting before you buy one. This page covers where these tools come from, what’s been done to them, and what happens if something isn’t right.
What “Factory Reconditioned” means
A Makita Factory Reconditioned tool was returned to Makita, inspected and tested by Makita before being released for resale. It’s sold at a lower price than new because it’s no longer a never-sold unit, not because it’s a lesser tool.
It isn’t a used tool from a stranger, a pawn-shop flip, or a marketplace “refurb” of unknown origin. It’s the same Makita tool, put back through Makita’s own process and sold through an authorized dealer like Pacific Power Tools.
Where these tools come from
Most reconditioned tools were never used on a job. Common sources include:
- Retail returns, including tools opened and returned unused
- Display and demo units
- Tools with damaged or opened packaging
- Overstock and model changeovers
What Makita does before a tool is resold
Each unit goes through Makita’s process before it reaches us:
- Inspection. The tool is checked for function, wear and damage.
- Testing. The tool is run and tested to confirm it performs to spec before release.
- Repackaging. Recon tools typically ship in plain or Makita reconditioned packaging, not the original retail box.
Any tool that doesn’t pass Makita’s inspection is scrapped. It is never repaired and resold.
Why it’s safe to buy
It’s genuine Makita. These are the same models sold new, with the same motors, electronics and battery platforms. A reconditioned 18V LXT tool runs on the same 18V LXT batteries you already own. A 40V max XGT tool runs on XGT.
It’s been tested, not just cleaned. Reconditioning is a functional process, not a cosmetic one.
You’re buying from an authorized Makita dealer. Pacific Power Tools is an authorized Makita dealer in Orange, California. We stand behind what we sell, and you can call or walk into our store with a question.
What’s in the box
Reconditioned tools ship with the contents listed on the product page, and nothing else. Some details to know:
- Tool Only / Bare Tool listings include the tool only, with no battery, charger or case.
- Kits include the batteries, charger and case listed in the product title and description.
- Packaging may be plain brown box or Makita reconditioned packaging rather than full retail packaging.
If the product page doesn’t list it, assume it is not included. If you’re unsure, call us before ordering.
Warranty
Factory Reconditioned tools carry the same Makita warranty as a brand-new tool, starting from the date of purchase:
- 3 years on cordless lithium-ion tools, batteries, chargers and pneumatic nailers
- 1 year on corded tools and all other Makita products
The warranty covers defects in materials and workmanship. Warranty service is handled through Makita Factory and Authorized Service Centers, so keep your receipt as proof of purchase. Full terms are on Makita’s warranty page.
30-Day Satisfaction Guarantee
If you’re not happy with your tool, return it unused and in its original packaging within 30 days of delivery for a refund. The customer pays return shipping on satisfaction returns.
If your tool arrives damaged or has a defect, contact us within 30 days of delivery and we’ll make it right. We cover the shipping. After 30 days, defects are covered by the Makita warranty above.
Common questions
Is a reconditioned tool the same as a used tool?
No. A used tool is sold as-is by whoever owned it. A Factory Reconditioned tool has been inspected and tested by Makita, and it’s sold with a warranty through an authorized dealer.
Will it work with my existing Makita batteries?
Yes, as long as it’s the same platform. 18V LXT works with 18V LXT, 40V max XGT works with XGT, and 12V max CXT works with CXT. Each product title shows the platform.
Why is it so much cheaper than new?
Because the tool isn’t new-in-box, not because it’s a lower-quality tool. You’re paying for a tested tool and not paying for retail packaging or a never-opened unit.
Can I see the exact unit before buying?
Yes. Visit our retail store in Orange if you’d like to see the exact tool you’re purchasing.
Do you sell to contractors and businesses?
Yes. For multiple units or ongoing orders, use the “Request a Quote” button on any product page or call us at (714) 202-6027.
Questions? Talk to a person.
Pacific Power Tools
810 W Katella Ave, Orange, CA 92867
(714) 202-6027 · info@pacificpowertools.com
Monday–Friday, 7am–5pm
