At Pacific Power Tools, we strive to provide our customers with the best quality products and outstanding service. We understand that you may occasionally receive a product with slightly damaged packaging. We want to be transparent and inform you of our policy regarding such instances:
- Quality Assurance: The product inside the packaging is brand new and in unused condition. We thoroughly inspect all products before shipping to ensure they meet our high-quality standards.
- Cosmetic Imperfections: Slightly damaged packaging may include minor dents, scratches, creases, or scuffs. These imperfections do not affect the functionality or performance of the product inside.
- Discounted Pricing: To compensate for the cosmetic imperfections on the packaging, we offer these products at a discounted price. This allows us to pass on the savings to you while still ensuring you receive a fully functional product.
- Limited Availability: Products with slightly damaged packaging are available in limited quantities. They are sold on a first-come, first-served basis, and availability may vary.
- Return and Refund Policy: If you receive a product with packaging damage that exceeds your expectations or if you believe the product itself is affected, please contact our customer service team within 14 days of receiving your order. We will gladly assist you in addressing any concerns and, if necessary, arrange a return or exchange if possible.
- Customer Satisfaction: Your satisfaction is our top priority. We are committed to providing prompt and satisfactory resolutions to your concerns regarding your experience.
Please note that the presence of slightly damaged packaging does not compromise the product's integrity, performance, or functionality. We appreciate your business and support as we continue to offer high-quality products at affordable prices.
If you have any questions or require further assistance, please do not hesitate to contact our customer service team at info@pacificpowertools.com.