Política de reembolso

Pacific Power Tools 30-Day Refund Policy

At Pacific Power Tools, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of receiving your order. Please read the following refund policy carefully:

Eligibility for Refund:

1. To be eligible for a refund, the following conditions must be met:
   • The item must be in its original condition, unused, and in the same packaging as received.
   • You must provide proof of purchase, such as an order number or receipt.
   • The request for a refund must be made within 30 days from the date of delivery.

Non-Eligible Items:

1. The following items are not eligible for a refund:
   • Items that have been used, damaged, or altered in any way.
   • Items that are personalized or made to order, unless they are defective.
   • Items marked as final sale or non-returnable.

How to Request a Refund:

1. To request a refund, please follow these steps:
   • Contact our customer support team at info@pacificpowertools.com.
   • Provide your order number and a detailed explanation of the reason for your refund request.
   • Our customer support team will review your request and provide instructions on how to return the item.

Return Shipping:

1. If your return is approved, you will be responsible for shipping the item back to us. We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Process:

1. Once we receive and inspect the returned item, we will notify you of the status of your refund request.
2. If your refund is approved, it will be processed within 5 business days, and a credit will be applied to your original method of payment.

Contact Information:

If you have any questions or concerns about our refund policy, please contact us at info@pacificpowertools.com or (714) 202-6027.

Changes to this Policy:

Pacific Power Tools reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately and will be posted on our website.